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Privacy Policy

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    Effective Date: 11/23/2025
    Last Updated: 11/23/2025

    Introduction

    Welcome to Mor Air Inc. (“Mor Air,” “we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with integrity, honesty, and passion—the core values that guide everything we do. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://morairinc.com/ or use our HVAC services.

    Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

    Information We Collect

    Personal Information You Provide to Us

    We may collect personal information that you voluntarily provide to us when you:

    • Request a service appointment or free in-home estimate
    • Contact us via phone, email, or contact forms
    • Sign up for our preventative maintenance programs
    • Subscribe to our newsletter or promotional offers
    • Apply for financing options
    • Leave a review or testimonial
    • Participate in surveys or promotions

    This information may include:

    • Name
    • Email address
    • Mailing address
    • Service address
    • Property information (for HVAC assessments)
    • Payment information (processed securely through third-party payment processors)
    • Communication preferences

    Information Automatically Collected

    When you visit our website, we may automatically collect certain information about your device, including:

    • IP address
    • Browser type and version
    • Operating system
    • Referring website addresses
    • Pages viewed and time spent on pages
    • Date and time of visits
    • Device identifiers
    • Geolocation data (with your permission)

    Cookies and Tracking Technologies

    We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

    • Remember your preferences
    • Understand how you use our website
    • Improve website functionality
    • Deliver targeted advertising
    • Analyze website traffic and performance

    You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

    How We Use Your Information

    We use the information we collect for the following purposes:

    Service Delivery

    • Schedule and coordinate HVAC service appointments
    • Provide repair, installation, and maintenance services
    • Conduct in-home estimates and diagnostics
    • Process payments and manage financing applications
    • Communicate about service appointments and follow-ups

    Business Operations

    • Maintain customer records and service history
    • Improve our services and customer experience
    • Train our technicians and staff
    • Manage warranty claims and parts orders
    • Comply with legal and regulatory requirements

    Marketing and Communications

    • Send promotional offers and seasonal maintenance reminders
    • Provide information about new services or special rates
    • Respond to inquiries and customer service requests
    • Send newsletters and company updates (with your consent)

    Website Improvement

    • Analyze website usage and trends
    • Optimize website performance and user experience
    • Conduct research and development
    • Detect and prevent fraud or security issues

    How We Share Your Information

    We do not sell your personal information to third parties. We may share your information in the following circumstances:

    Service Providers

    We may share information with trusted third-party service providers who assist us in operating our business, including:

    • Payment processors for secure transaction handling
    • Financing companies for credit applications
    • Scheduling and customer relationship management (CRM) systems
    • Email marketing platforms
    • Website hosting and analytics providers
    • Parts suppliers and manufacturers (for warranty purposes)

    These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

    Business Partners

    We may share information with:

    • HVAC equipment manufacturers for warranty registration and claims
    • Industry certification bodies (Better Business Bureau, HomeAdvisor, BuildZoom)
    • Insurance providers when required for licensed and insured services

    Legal Requirements

    We may disclose your information when required by law or to:

    • Comply with legal processes or government requests
    • Enforce our terms and conditions
    • Protect our rights, property, or safety
    • Prevent fraud or illegal activities
    • Respond to emergencies involving public safety

    Business Transfers

    If Mor Air Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

    Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Secure Socket Layer (SSL) encryption for data transmission
    • Secure storage of physical and electronic records
    • Limited access to personal information by authorized personnel only
    • Regular security assessments and updates
    • Employee training on data protection practices

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

    Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty purposes, regulatory compliance, and to provide ongoing maintenance and support.

    When your information is no longer needed, we will securely delete or anonymize it.

    Your Privacy Rights

    Depending on your location, you may have certain rights regarding your personal information:

    Access and Correction

    You have the right to access and update your personal information. Contact us to review or correct your information in our records.

    Data Portability

    You may request a copy of your personal information in a structured, commonly used format.

    Deletion

    You may request that we delete your personal information, subject to certain legal exceptions (such as records required for warranty claims or regulatory compliance).

    Opt-Out of Marketing

    You can opt out of receiving marketing communications by:

    • Clicking the “unsubscribe” link in our emails
    • Contacting us directly at info@morairinc.com
    • Updating your communication preferences

    Please note that even if you opt out of marketing communications, we may still send you service-related messages about your appointments or account.

    California Privacy Rights

    If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

    • The right to know what personal information we collect and how it’s used
    • The right to delete personal information
    • The right to opt out of the sale of personal information (note: we do not sell personal information)
    • The right to non-discrimination for exercising your privacy rights

    To exercise these rights, please contact us at info@morairinc.com.

    Third-Party Websites

    Our website may contain links to third-party websites, including:

    • Better Business Bureau (BBB)
    • HomeAdvisor
    • BuildZoom
    • Social media platforms
    • Manufacturer websites
    • Financing partner websites

    We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

    Children’s Privacy

    Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

    Changes to This Privacy Policy

    We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

    • Posting the updated policy on our website with a new “Last Updated” date
    • Sending an email notification to customers in our database
    • Providing notice during your next service appointment

    Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

    Contact Information

    If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

    Mor Air Inc.
     11601 Saticoy Street
     North Hollywood, CA 91605
     Email: info@morairinc.com
     Website: https://morairinc.com/

    Business Hours:
     Monday – Friday: 7:00 AM – 5:00 PM
     Saturday: 9:00 AM – 2:00 PM
     Sunday: 10:00 AM – 1:00 PM
     24/7 Emergency Service Available

    Consent

    By using our website or services, you consent to this privacy policy and agree to its terms.

    Bringing You More Than Just Air – With Trust, Transparency, and Respect for Your Privacy

    Testimonials

    Mario is great to do business with! My air conditioning hasn’t been working real effectively. I had a quote from another company who told me that I would most likely would have to replace the entire unit. It would have cost quite a few thousand. I found Mor Air and got a second opinion. Turns out all he had to do with change a filter and some tweak to the actual unit which I have no idea about it and my air was fixed! Saved me literally thousands. Always great to find a business who does honest work and don’t take advantage of you like other companies would. Thanks Mario!

    Kimberley Q. Los Angeles, CA

    After finally giving up on our A/C unit, I was ready to replace it when my business partner’s wife referred Mario to us. I called him up, he comes by a few hours later, opens up our unit spots the issue immediately. He could have easily upsold me and had me cough up the dough for a brand new unit, but instead he replaced the corresponding hose and seals. Who does that? People with integrity. That’s the only type of people we should do business with.

    Noel S. Los Angeles, CA

    It was a warm and hot day when our ac unit stopped working in our office! We could not take the extreme heat along with the phone lines ringing. We were all in a bad mood! Our original contractor was too busy, we had to find a solution. In less than two hours, Mario was able to come to our rescue. The first thing we noticed about Mario was his professional and very friendly attitude. Mario was able to fix our AC unit and saved the day for our team! We have officially contracted Mor Air as our new vendor due to their fast response, professionalism and ability to provide us with extensive customer service.

    Leticia C. Inglewood, CA

    “Found MorAir here on Yelp when our AC went out. The technician Mario gave me a few helpful suggestions over the phone which actually got my AC to turn back on but only for a few days until the AC stopped working once again. So i called back and he set up a service call for the next morning! Mario arrived promptly and was extremely professional and got our unit working fast. Its great to have a honest contractor there when so many would sell you something you don’t need. I would highly recommend MorAir to my friends and family to help them avoid the issues I’ve had with other contractors in the past. A special Thanks to Mario for getting our unit working again fast and for a reasonable price. We are customers for Life!

    Cindy Z. Santa Clarita, CA

    “Mor Air provides professional, friendly and reasonably priced AC services. They provide detailed information about the AC diagnostics when my AC unit was not working out. He works very efficiently and has a lot of experience in his field. Mor Air is prompt about scheduling appointments. I've been a customer for over a year now and have been very happy with their services. I highly recommend calling Mor Air for your AC needs.”

    Jasmin A. Sun Valley, CA

    We feel so lucky to have found Mario. He is honest and hardworking. Another company came to our house when we had a leak, and without even assessing the problem, told us we needed to replace a functioning unit at the cost of $3000. Mario diagnosed the problem and fixed it for a fraction of that cost. He then returned to address some issues with our unit providing effective & inexpensive service. He will forever be our AC guy!

    Michele W. Santa Monica, CA

      Get in touch

      If you have any questions or an individual request for our services, you can call us or visit the office:

      Address

      11661 Saticoy Street
      North Hollywood,
      CA 91605

      Hours

      Mon - Fri: 7 am to 5 pm
      Saturday: 9 am to 2 pm
      Sunday: 10 am to 1 pm

      Contacts

      (818) 797-7719
      info@morairinc.com

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