Terms and Conditions

Effective Date: 11/23/2025
Last Updated: 11/23/2025

1. Acceptance of Terms

Welcome to Mor Air Inc. (“Mor Air,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://morairinc.com/ and the HVAC services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

2. About Mor Air Inc.

Mor Air Inc. is a licensed and insured HVAC contractor serving North Hollywood, Glendale, and the Greater Los Angeles area. We provide heating, ventilation, and air conditioning services including repair, installation, maintenance, and emergency services. Our business is guided by our three core values: Integrity, Honesty, and Passion.

Business Information:
Mor Air Inc.
11601 Saticoy Street
North Hollywood, CA 91605
Email: info@morairinc.com
Website: https://morairinc.com/

3. Services

3.1 HVAC Services Offered

Mor Air provides the following services:

• Air conditioning repair, installation, and maintenance
• Furnace repair, installation, and maintenance
• Heat pump services
• Air purification systems
• Preventative maintenance programs
• Emergency 24/7 service
• Free in-home estimates
• Energy efficiency consultations

3.2 Service Area

Our services are available in North Hollywood, Glendale, and surrounding areas within Greater Los Angeles County, California. Service availability outside this area is at our discretion and may incur additional travel fees.

3.3 Scheduling and Appointments

• Service appointments are subject to availability
• We strive to honor all scheduled appointment times but cannot guarantee exact arrival times
• Emergency services are available 24/7 and will be prioritized based on urgency
• Cancellations must be made at least 24 hours in advance to avoid cancellation fees
• We reserve the right to reschedule appointments due to unforeseen circumstances, including weather, equipment availability, or technician availability

3.4 Estimates

Free in-home estimates are provided for new installations and system replacements. Estimates are valid for 30 days from the date of issuance unless otherwise specified. Actual costs may vary based on unforeseen conditions discovered during installation or service.

4. Pricing and Payment

4.1 Service Charges

• Diagnostic fees apply to service calls and may be adjustable based on the nature of the repair
• Pricing for parts and labor will be provided before work begins
• Emergency service rates may apply for after-hours, weekend, or holiday calls
• All prices are subject to change without notice

4.2 Payment Terms

• Payment is due upon completion of service unless other arrangements have been made
• We accept cash, check, credit cards, and offer financing options through approved third-party lenders
• Late payments may be subject to interest charges and collection fees
• A returned check fee will be assessed for any payments returned by your financial institution

4.3 Financing

Financing options are available through third-party lenders. Approval is subject to credit qualifications. Mor Air Inc. is not responsible for financing decisions made by third-party lenders. All financing terms are set by the lending institution.

4.4 Promotional Offers

• Promotional offers and discounts are subject to specific terms and expiration dates
• Offers cannot be combined unless explicitly stated
• We reserve the right to modify or discontinue promotions at any time
• First-time customer offers are valid for new customers only

5. Warranties and Guarantees

5.1 Manufacturer Warranties

New equipment installations include manufacturer warranties on parts. Warranty terms vary by manufacturer and equipment type. We will provide warranty information at the time of installation.

5.2 Labor Warranty

Our labor is guaranteed for the period specified in your service agreement or invoice. Warranty periods vary by service type and will be clearly communicated.

5.3 Warranty Limitations

Warranties do not cover:

• Damage caused by misuse, neglect, or unauthorized modifications
• Normal wear and tear
• Failure to perform recommended maintenance
• Damage from external factors (power surges, weather, accidents)
• Service performed by unauthorized technicians
• Equipment relocated after installation

5.4 Preventative Maintenance Programs

Customers enrolled in our preventative maintenance programs receive additional benefits including priority scheduling, special rates, and extended warranty coverage as specified in their program agreement.

6. Customer Responsibilities

6.1 Property Access

You agree to:

• Provide safe and unobstructed access to HVAC equipment
• Secure pets during service appointments
• Clear the work area of personal belongings
• Inform us of any hazardous conditions on your property
• Ensure adequate lighting and electrical access for our technicians

6.2 System Information

You must provide accurate information about:

• Previous service history
• Known equipment issues
• Recent modifications or repairs
• Warranty status
• Property ownership or authorization to approve services

6.3 Maintenance Obligations

You are responsible for:

• Changing or cleaning air filters as recommended (minimum every 3 months)
• Keeping outdoor units clear of debris
• Not obstructing airflow to vents and registers
• Following manufacturer maintenance guidelines
• Scheduling annual inspections as recommended

7. Liability and Disclaimers

7.1 Licensed and Insured Services

Mor Air Inc. is fully licensed and insured in accordance with California state requirements. Our license and insurance information is available upon request.

7.2 Limitation of Liability

To the fullest extent permitted by law:

• Our liability for any claim arising from our services shall not exceed the amount paid for the specific service in question
• We are not liable for consequential, incidental, or indirect damages
• We are not responsible for pre-existing conditions not disclosed during initial assessment
• We are not liable for damage caused by defective products manufactured by third parties

7.3 No Warranty on Third-Party Products

While we stand behind our workmanship, we do not manufacture HVAC equipment and cannot control the quality of third-party products. Manufacturer warranties apply to equipment defects.

7.4 Emergency Services Disclaimer

Emergency services are provided on a best-effort basis. Response times may vary depending on weather conditions, technician availability, and service call volume. We cannot guarantee immediate service availability.

8. Website Use

8.1 Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Mor Air Inc. or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

8.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with the proper functioning of the website
• Collect information about other users without consent
• Impersonate Mor Air Inc. or our employees

8.3 User-Generated Content

If you submit reviews, testimonials, or other content:

• You grant us a non-exclusive, royalty-free license to use, reproduce, and display your content
• You represent that you own or have rights to the content
• You agree that your content does not violate any third-party rights
• We reserve the right to remove any content at our discretion

8.4 Third-Party Links

Our website may contain links to third-party websites, including:

• Better Business Bureau (BBB)
• HomeAdvisor
• BuildZoom
• Social media platforms
• Manufacturer websites

We are not responsible for the content, privacy practices, or terms of service of third-party websites.

9. Dispute Resolution

9.1 Informal Resolution

If you have a complaint or dispute, please contact us first at info@morairinc.com. We are committed to resolving issues fairly and promptly in accordance with our core values of integrity and honesty.

9.2 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts located in Los Angeles County, California.

9.3 Arbitration

Any dispute arising from these Terms or our services may be subject to binding arbitration under the rules of the American Arbitration Association. Either party may initiate arbitration by providing written notice to the other party.

9.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

10. Cancellation and Refund Policy

10.1 Service Cancellations

• Customers may cancel scheduled appointments with at least 24 hours’ notice without penalty
• Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee
• We reserve the right to cancel appointments due to weather, safety concerns, or other unforeseen circumstances

10.2 Refunds

• Refunds for services are evaluated on a case-by-case basis
• Parts that have been ordered or installed are non-refundable unless defective
• Labor charges may be refunded if service was not performed as agreed
• Diagnostic fees are generally non-refundable once the technician has assessed the system

10.3 Preventative Maintenance Programs

• Maintenance program refunds are prorated based on services already received
• Cancellation must be requested in writing
• Benefits of the program cease upon cancellation

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy at https://morairinc.com/privacy-policy for information about how we collect, use, and protect your personal information.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements you sign, constitute the entire agreement between you and Mor Air Inc. regarding the use of our website and services, and supersede any prior agreements or understandings.

15. Force Majeure

Mor Air Inc. shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, fires, floods)
• War, terrorism, or civil unrest
• Labor disputes or strikes
• Government actions or regulations
• Utility failures or shortages
• Supplier delays or shortages
• Pandemics or public health emergencies

16. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Mor Air Inc.

17. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Mor Air Inc.
11601 Saticoy Street
North Hollywood, CA 91605
Email: info@morairinc.com
Website: https://morairinc.com/

Business Hours:
Monday – Friday: 7:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 10:00 AM – 1:00 PM
24/7 Emergency Service Available

18. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Bringing You More Than Just Air – With Integrity, Honesty, and Passion